Who we are
Our website address is https://baofengdigital.com.
All items come with Baofengdigital 30-day return period unless advertised differently. After 30 days, the warranty is carried directly with the manufacturer, manufacturer’s representative, or warranty provider.
If the item you have ordered is defective, contact us within the 30-day return period and we will replace the defective item for you unless the original warranty supersedes our 30 day return period. In the event that a suitable replacement is not available, a refund will be issued in the form of the original payment method or a company check.
Specific terms are:
Returned items must not have any signs of abuse or intentional damage. We carefully inspect returned items before issuing refunds, credits, or exchanges. No returns will be accepted if the original packaging is damaged and/or missing accessories.
Buyer is responsible for all return shipping charges.
Refunds will be determined by the purchase price of the product. All fees including original shipping and restocking fees are NON-REFUNDABLE.
Non-defective returns that included FREE SHIPPING in the original purchase have an embedded shipping cost that is non-refundable.
A refund may be issued if replacement is not available.
Merchandise should be carefully packed and shipped via traceable means.
We are not responsible for any losses in the mail while returning returned merchandise.
Once we receive your return we will ship a replacement or process a credit within 5 business days.
Items that are purchased as part of a combo or bundle may be returned separately. For example, a pack 2 Baofeng UV 5R may be returned one of them. If the entire combo or bundle is not returned when seeking a refund, the refund will be discounted based on the cost of the items not returned.
BAOFENGDIGITAL offers a one-year limited warranty for all eligible items purchased from BAOFENGDIGITAL without intentional physical damage or misuse. Accessories and radio parts include 90 days limited warranty.
Products not eligible for return:
Any product not purchased from Baofengdigital.com.
Products with intentional physical damage.